!Gray, I hate to always complain every time I correspond with you but the truth is that this office went through this long drawn out ordeal with the previous management company regarding the landscapers and the time they are here. It makes no sense to me that they are doing the lawn at the very time when the parking lot is full. The previous management finally had them come before 8:00 a.m. in the morning to avoid damaging and/or getting cars dirty.
I pay a lot of money for my car and the upkeep. I have dents and scratches all over it ( I am sure the majority of it from this parking lot). I paid to have my car cleaned yesterday afternoon and when I went down there this afternoon to get something out of it, there was grass and debris all over it. Please write me back when you get a chance so we can discuss a reasonable resolution to this matter.
As a last note, I saw the guy this morning that was riding the walk behind mower bump into a van at the back of the parking lot. Not sure if it did damage but if that was my car, we would have a real problem.
and here was my response...
I will address this with the landscaping crew. I will see if there are any possibilities of getting them to do the mowing and blowing work before 8 AM without being charged overtime. The crew usually spends 3-4 hours out here and it would not be feasible to get them out here at 4 AM to be done by 8 AM. Please understand that we try to balance cost and convenience on all of our services. We try to provide the best and most convenient service for the lowest cost to keep money in the pockets of our customers. Thank you for your patience as we work through this issue.
and then her counter response...
! That doesn't address the issue of my car having debris/grass all over it and you failed to note my comment about the guy bumping into the van.
Let me say again that if I EVER see them near my car and then find damage, there will be issues raised.
Alright... since I am unable to write this back to her for professional reasons, this is how I would like to respond back to her, "Working Days" style that is.
Bertha,
First, let me start by saying that no matter how I responded to your original email, you would still not be satisfied unless I offered you free rent or a new car. Second, I believe my first sentence in my response, I will address this with the landscaping crew, "addresses" the issue at hand.
Obviously you don't have anything better to do with your time than to complain to me about misc. items such as, speed bumps, moving furniture out, a spot on your carpet that was caused by you spilling your Starbucks extra venti white chocolate mocha, double chocolate, double whip drink. What's next? The toilet doesn't swirl the right way? I have received 13 emails from you over the past two months complaining about something. Every one of your emails is ended with the empty threat of "WE WILL HAVE ISSUES". What kind of issues are those Bertha? Are you going to sue me? Give me a wedgie? Put my calculator in jello? Please tell me...better yet, don't. I can't wait to see what you have in your little bag of tricks. You are becoming like that Aesop fable "The Boy That Cried Wolf". We have tried to meet and accommodate every request of yours, but you keep crying Wolf! I don't think you understand that we can make your life miserable. We control your temperature, the expenses that get passed through to you, and not to mention security at the buildings. Keep it up and your suite will be 85 degrees, with expenses out the roof, and I will see to it that your car gets stolen. Until next time Bertha, take care.
Sincerely,
Management
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4 comments:
haha - too bad it doesn't snow much here because if it did you could totally plow her car into its spot :) then you'd most certainly have some issues!
I hate all customers.
what kind of car does bertha have? She sounds like the mother that complained about the tophat soccer parking lot not being paved bc her car was getting dirty. Tell her to come park at my apt under a tree.
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